Cancellation, Refund and Return Policy

1. In this policy, “we” or “us” refers to Hyundai New Zealand and “you” refers to a purchaser or potential purchaser of a vehicle, accessory or other item via any of our websites.

Cancellations

Change of mind

1. If you have ordered a vehicle, you can cancel your order and have your deposit refunded by notifying us of the cancellation at any time up until your vehicle has been registered.
2. If you have ordered an accessory or other item (other than a vehicle), you can cancel your order by notifying us at any time up until your order has been processed and dispatched. If you cancel an order in these circumstances, you will receive a full refund of the purchase price paid by you for that item.
3. You can also return an accessory or other item (other than a vehicle, or display, floor-stock or clearance items) within 14 days of your order for that item being processed, provided that item is returned in a new, complete and saleable condition, in the original, unopened packaging ‘as you received it’, and accompanied with proof of purchase. If you return an item in these circumstances, you will receive a full refund of the purchase price paid by you for that item (less any charges for shipping or delivery of that item to you, if that item has been shipped before your cancellation is received by us). 
4. We do not accept cancellations or returns due to a change of mind other than in the circumstances described above.

Trade-in valuation

1. If you are not happy with a trade-in valuation you have received for a trade-in vehicle, you may request the cancellation of your corresponding vehicle order and a refund of your deposit paid, by notifying us at any time up until 14 days after the date of payment of your deposit. We will consider in our discretion whether to accept your request for the cancellation of your order and refund of your deposit, but we are not required to do so.  We will notify you of the outcome following consideration of your request.

Lack of inventory

1. If your order, whether of a vehicle, accessory or other item, cannot be processed due to lack of inventory of an ordered item and that item is available on back-order, we will notify you of the estimated date that your order will be dispatched. At the time of notification, you may elect by notice to us to cancel your order of that item and receive a refund of any amounts paid by you in respect of that item.
2. If your order, whether of a vehicle, accessory or other item, cannot be processed due to lack of inventory of an ordered item and that item is no longer available, we will notify you of the unavailability, the item will be cancelled from your order, and any amounts paid by you in respect of that item will be refunded.

Defective or incorrect items

1. If you receive an item that is defective or a different item to the one you ordered, please contact us. Subject to your rights under the Consumer Guarantees Act 1993, we will elect (in our discretion) to replace or repair a defective vehicle, or to replace, repair or arrange a refund for a defective accessory or item.

Requesting a cancellation and/or refund

1. To request a cancellation and/or refund, please contact us on 0800 HYUNDAI (498 632) or at customerservice@hyundai.co.nz.
2. Refunds generally take up to fifteen business days to process. Refunds will be processed, where possible, via the payment method of your initial payment (for example, to your credit card).

Returns

1. We will organize the collection and repair or replacement of a vehicle, accessory or other item where the reason for the return of that item is an error that we have made, including supply of a defective item or of a different item to the one you ordered.
2. In all other circumstances, transport, shipping and associated costs to return a vehicle, accessory or item to us are your responsibility. We also will not be responsible for, or be required to provide a refund for, any items which are lost in transit when being shipped by you back to us.
3. For instructions on how to return items from an order, please contact us on 0800 HYUNDAI (498 632) or at customerservice@hyundai.co.nz. [Note that dealerships will not accept or process returns from online accessory purchases.]

Consumer Guarantees Act 1993

1. The Consumer Guarantees Act 1993 provides for certain consumer guarantees applying to the sale of goods and services. This cancellation, refund and return policy is in addition to, and is not intended to affect or limit, any rights or remedies you may have under the Consumer Guarantees Act 1993.