Hyundai EV Special Care Programme

Programme Overview

The EV Special Care Programme provides specialised inspections at intermediate intervals and care for certain model year EVs between their standard routine maintenance intervals, it’s designed to provide you with additional peace of mind with your Hyundai EV.

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Eligibility & Schedule

Available for all Hyundai electric vehicle models (Model Year 2023 onwards) that operate on a 2-year/30,000 km standard routine maintenance schedule.

The EV Special Care Programme serves as an intermediate inspection interval between the standard routine maintenance intervals, based on mileage and vehicle age (whichever occurs first).

Intervals	Interval Type
12-months/15,000km	EV Special Care Programme
24-months/30,000km	Standard Routine Maintenance Interval
36-months/45,000km	EV Special Care Programme
48-months/60,000km	Standard Routine Maintenance Interval
60-months/75,000km	EV Special Care Programme
72-months/90,000km	Standard Routine Maintenance Interval

Programme Benefits

1. Vehicle Operation - Battery state of health (SoH) monitoring and high-voltage systems

2. Software checks and available updates (including campaigns), if applicable

3. Early identification of potential issues - If any concerns are detected during your Intermediate Inspection, your Hyundai Dealer / Service Agent will fully explain the findings and recommend appropriate next steps)

4. Preventative maintenance recommendations

Factory Warranty Coverage

Participation in the EV Special Care programme is entirely optional but recommended.
Your vehicle's factory warranty remains fully intact whether or not you choose to participate in the EV Special Care Programme.
Non-participation will not void or reduce any existing warranty coverage.
Future standard services and repairs will be provided with the same level of care regardless of programme participation.
It is strongly recommended to adhere to the standard routine maintenance schedule.

Programme Costs

As a special introduction, the initial intermediate inspection is complementary to eligible EV models.
Subsequent inspections will be available at a competitive service rates that will be clearly communicated by your local Hyundai Dealer / Service Agent before scheduling each appointment in the future, should you continue with the EV Special Care Programme.

Booking & Cancellation

Appointments can be scheduled directly with your local Hyundai Dealer / Service Agent or “click” on the “Book Now” icon and Hyundai New Zealand will be in contact with you.
24-hour cancellation notice is requested for all appointments.
Rescheduling is available at no additional cost.

EV Special Care – Inspection Details

Inspection Items	Inspection Content	Inspection method	Diagnosis Method
Insulation Resistance	Insulation resistance is a safety measure that ensures the vehicle, and the customer are protected from high-voltage system. It is measured in ohms (Ω) and is continuously monitored by the vehicle in real time. Should the resistance drop below a safe threshold, the vehicle automatically cuts off the high voltage to protect the vehicle occupants.	Automatic Inspection w/ Computerised Diagnostic Equipment	Min – Max Values of Sensor Data Determination of The Specified Value
Voltage Deviation	The high-voltage battery is made up of many smaller battery cells. The vehicle continuously manages the voltage of each cell to keep them balanced and operating at similar levels. If the voltage difference between cells (called "voltage deviation") becomes too large, it may indicate a problem, and battery repair or replacement might be required.	Automatic Inspection w/ Computerised Diagnostic Equipment	Min – Max Values of Sensor Data Determination of The Specified Value
Water cooling System	EWP operation check (Electric Water Pump)	Confirm the water Pump is Circulating the Coolant is Operating Normally	Min – Max Values of Sensor Data Determination of The Specified Value
Check the 3-way Valve	To ensure it controls the direction of coolant flow based on the coolant's temperature. This helps regulate the temperature of key components in the electric vehicle, ensuring they operate efficiently. The valve is inspected to ensure it is functioning correctly.	Automatic Inspection w/ Computerised Diagnostic Equipment	The Valve Is Manually Activated to Verify That It Operates Correctly Under Controlled Conditions
Fault Code Diagnosis	Scan the vehicle systems for real-time faults or history faults.	Automatic Inspection w/ Computerised Diagnostic Equipment	Check the Occurrence of Fault Codes
Underbody Impact Damage Check	Strong impact to the vehicle's underbody can damage the battery. Underbody is inspected for any signs of impact that could affect battery safety.	Visual inspection	Check for Battery Damage & Report
Damage to Connecting Cables & Connectors	Damaged high-voltage cables or connectors can cause short circuits. Inspected to ensure safe power delivery.	Visual inspection	High Voltage Battery Connection Cable & Check The Connector For Damage

*Terms and conditions apply.