EV Special Care Programme

Programme Overview

To help keep your Hyundai EV performing at its best, we’re offering our EV Special Care Programme - which is a thorough inspection carried out by our factory-trained technicians.

From $99 (incl GST), this programme provides specialised inspections between your standard routine maintenance visits. Designed for all EV model years, it offers additional care and attention, giving you greater confidence and peace of mind with your Hyundai EV.

Book Now

Eligibility & Schedule

Available for all Hyundai electric vehicle Model Years since 2018, the EV Special Care Programme is particularly beneficial for vehicles on a 2-year / 30,000 km service interval (Model Year 2023~)

Designed as an intermediate inspection between your scheduled routine maintenance visits, this programme provides additional checks based on vehicle age or mileage (whichever comes first), helping ensure your EV continues to perform at its best.

Programme Benefits

From $99 (Incl GST) - The EV Special Care Programme is designed to give you added confidence in your Hyundai EV through proactive monitoring and expert care.

Key Benefits Include:

Ongoing monitoring of battery State of Health (SoH) and high-voltage system performance
Early identification of potential issues, with clear guidance and recommended next steps from your Hyundai Dealer or Service Agent
Preventative maintenance insights to help support long-term vehicle safety and reliability

What's Involved

Our factory-trained technicians carry out a comprehensive EV system inspection using specialised diagnostic equipment, ensuring your vehicle continues to operate safely and efficiently.

This inspection is designed to help identify any areas that may require attention and support the ongoing safety and performance of your vehicle. If any manufacturer service campaigns apply to your vehicle, these can be completed during the same visit, and this particular work is at no charge.

Factory Warranty Coverage

Participation in the EV Special Care programme is entirely optional but recommended.
If your vehicle is still within its factory warranty, it remains fully intact whether or not you choose to participate in the EV Special Care Programme.
Non-participation will not void or reduce any existing warranty coverage.
Future standard services and repairs will be provided with the same level of care regardless of programme participation.
It is strongly recommended to adhere to the standard routine maintenance schedule, which is every 15,000km / 12-Months for EV Model Years between : 2018~2022 or every 30,000km / 24-Months for EV Model Years from 2023 onwards.

Programme Costs

EV Special Care Programme inspection only offer is available from $99 (incl. GST).
Offer available at all participating Hyundai Dealers / Service Agents nationwide.
Offer applies to all Hyundai battery electric vehicles for all Model Years from 2018 onwards.
Additional repairs, parts, or services identified during the EV Special Care Programme inspection are not included and will be quoted separately for approval before any work is carried out.
Manufacturer service campaigns (if applicable to your vehicle) may be completed during your visit at no charge.

Booking & Cancellation

Appointments can be scheduled directly with your local Hyundai Dealer / Service Agent or "click" on the "Book Now" icon above, select your region, preferred Dealer / Service Agent and ensure you select "EV Special Care Programme" in the service required drop down menu and Hyundai New Zealand will be in contact with you.
24-hour cancellation notice is requested for all appointments.
Rescheduling is available at no additional cost.

EV Special Care – Inspection Details

Inspection Items	Inspection Content	Inspection method	Diagnosis Method
Insulation Resistance	Insulation resistance is a safety measure that ensures the vehicle, and the customer are protected from high-voltage system. It is measured in ohms (Ω) and is continuously monitored by the vehicle in real time. Should the resistance drop below a safe threshold, the vehicle automatically cuts off the high voltage to protect the vehicle occupants.	Automatic Inspection w/ Computerised Diagnostic Equipment	Min – Max Values of Sensor Data Determination of The Specified Value
Voltage Deviation	The high-voltage battery is made up of many smaller battery cells. The vehicle continuously manages the voltage of each cell to keep them balanced and operating at similar levels. If the voltage difference between cells (called "voltage deviation") becomes too large, it may indicate a problem, and battery repair or replacement might be required.	Automatic Inspection w/ Computerised Diagnostic Equipment	Min – Max Values of Sensor Data Determination of The Specified Value
Water cooling System	EWP operation check (Electric Water Pump)	Confirm the water Pump is Circulating the Coolant is Operating Normally	Min – Max Values of Sensor Data Determination of The Specified Value
Check the 3-way Valve	To ensure it controls the direction of coolant flow based on the coolant's temperature. This helps regulate the temperature of key components in the electric vehicle, ensuring they operate efficiently. The valve is inspected to ensure it is functioning correctly.	Automatic Inspection w/ Computerised Diagnostic Equipment	The Valve Is Manually Activated to Verify That It Operates Correctly Under Controlled Conditions
Fault Code Diagnosis	Scan the vehicle systems for real-time faults or history faults.	Automatic Inspection w/ Computerised Diagnostic Equipment	Check the Occurrence of Fault Codes
Underbody Impact Damage Check	Strong impact to the vehicle's underbody can damage the battery. Underbody is inspected for any signs of impact that could affect battery safety.	Visual inspection	Check for Battery Damage & Report
Damage to Connecting Cables & Connectors	Damaged high-voltage cables or connectors can cause short circuits. Inspected to ensure safe power delivery.	Visual inspection	High Voltage Battery Connection Cable & Check The Connector For Damage

Terms & Conditions - Offer available at all participating Hyundai Dealers nationwide. Price of $99 (incl. GST) applies to the EV Special Care Programme inspection only. Offer applies to all Hyundai battery electric vehicles. Approximate inspection time will be advised at the time of Dealer booking and may vary by Dealer. Additional repairs, parts, or services identified during the inspection are not included and will be quoted separately for approval before any work is carried out. Manufacturer service campaigns (if applicable to your vehicle) may be completed during your visit at no charge. Manufacturer service campaign eligibility is determined by Hyundai based on your vehicle identification number (VIN). Bookings are required and subject to availability. Not available in conjunction with any other Dealer offer.