We understand that COVID-19 is causing significant disruption to people and businesses. We want to work closely with our customers to manage any financial impacts by getting a plan in place as soon as possible.
If you find yourself in a situation where you are concerned about making your Hyundai Finance loan repayments, please get in touch by emailing customerservice@hyundai.co.nz or calling us on 0800 HYUNDAI (498 632).
COVID-19 Support for Personal and Small Business Customers
If you or your business have a Hyundai Finance loan with a balance of less than $250,000 and have been impacted by COVID-19, we are offering a support package. You may be eligible for one of the following:
- Three months of interest only payments. Your loan term will be extended by three months so that you can catch-up on the principal payments at the end of your loan.
- Three months of deferred interest and principal (payment holiday). Your loan term will be extended by three months so that you can catch-up on the deferred interest and principal payments at the end of your loan.
- You will not be charged a variation fee for these changes.
A variation letter will be sent to you setting out the agreed changes to your loan.
In your email to customerservice@hyundai.co.nz please include:
- Your full name (and business name if applicable) and either your customer number or vehicle registration (if the finance relates to a vehicle)
- What you are seeking: interest only or fully deferred payments for three months
- Tell us how your circumstances have changed
- Let us know how you would prefer to be contacted, i.e. email, landline, mobile
COVID-19 Support for Commercial and Business Customers
For Business Customers with loans over $250,000 we will work with you to tailor the right kind of support for your business. This could include:
- Reduced principal & interest payments, for an agreed period of time
- Interest only payments, for an agreed period of time
- Deferred payments, for an agreed period of time
- Extensions of the facility term.
You will not be charged a variation fee for these changes.
A variation letter will be sent to you setting out the agreed changes to your loan.
Please email customerservice@hyundai.co.nz or call us on 0800 HYUNDAI (498 632).