An update from Hyundai New Zealand on COVID-19
Last updated 28th February 2021.
At Hyundai New Zealand we are committed to putting the health and wellbeing of our customers, our dealerships and our staff first. In response to COVID-19, we have put several steps in place to ensure everyone stays safe and supported across all alert levels.
We will keep this page updated with any new information we have relating to the virus, the impact on our staff, dealerships and customers and our involvement in local communities.
Alert Level 3 information for Auckland
With the move to Alert Level 3 for the Auckland region on 28th February, our Auckland dealer network will be offering contactless servicing and test drive options, with the ability to pick-up and drop-off at your convenience.
While at Alert Level 3, the safety and wellbeing of our customers, staff and community remains our highest priority. We are following the Ministry of Health’s guidelines and have implemented stringent measures to ensure everyone stays safe.
Alert Level 2 information for the rest of New Zealand
For customers in regions under Alert Level 2, we can confirm that our dealer network will be open for all sales, servicing and parts enquiries on-site.
While our dealerships outside of Auckland will be open for customers to visit, we are still offering contactless servicing and test drive options, with the ability to pick-up and drop-off at your convenience.
Under Alert Level 2, we will also be offering increased safety measures under Ministry of Health guidelines for all staff and customers.
Virtual vehicle viewings
Due to the current environment, we understand that many customers may be hesitant to physically view the Hyundai of their choice. Using smartphone technology we have found a solution and are excited to provide the opportunity to experience your desired Hyundai from the comfort and convenience of your own home.
Staying safe at work is our number one priority which is why we have adapted our Online Showroom with stringent safety measures that exceed official requirements to ensure the welfare of our Hyundai Specialists whilst working.
Warranty and Servicing
Our dealerships are open for all servicing & warranty requirements with specific protocols in place depending on the alert level. We are taking special precautions to ensure that your vehicle is returned to you with all vehicle touchpoints sanitised and cleaned to the highest standard.
24/7 Roadside Assistance
Our 24/7 Roadside Assistance service is 100% operational at all alert levels with special care taken to ensure the safety of you and our technicians. If you require Roadside Assistance, please call us on 0800 HYUNDAI (498 632).
Tips on keeping your Hyundai healthy when it's not being used
As a result of the COVID-19 restrictions, your Hyundai vehicle may see a reduction in usage.
Here are a few handy tips and recommended periodic checks to ensure when these restrictions are relaxed, your vehicle operates as normal and maintains its appearance.
We’re here to help
- Monday – Friday 7:30 am – 7:30 pm
- Saturday and Sunday 8:30 am – 5:00 pm
We are available to assist with every request, no matter how big or small, as quickly as we can. That’s the New Zealand way of doing things, and it’s our way too.
As a 100% New Zealand owned company, we are local, so like you, our business and our people are feeling the impact too. It’s times like these that we all need to work together and support each other like Kiwis do when times get tough. We encourage you to take care of yourselves, your family and your wider community during this time.