Protecting our family in uncertain times.
Requesting finance support through Hyundai Assurance
We understand that COVID-19 is causing significant disruption to people and businesses. This is why we've launched Hyundai Assurance, a programme designed to help you worry less in these uncertain times.
For existing customers concerned about making loan repayments, please do not complete the form below. Please visit this page instead.
If you purchased a new Hyundai between 28th April and 31st July 2020 through Hyundai Finance, and you have lost your job due to COVID-19, you may be eligible for a 6-month payment break with interest payments covered by us during this time. Please complete the form below.
Complete this form to request a 6-month payment break through Hyundai Assurance
Hyundai Assurance Programmes
New customer support
6-month payment break for new customers
If you purchased a new Hyundai between 28th April and 31st July 2020 through Hyundai Finance, we’ll give you a 6-month payment break in the event you lose your job due to COVID-19 within the first 6 months of your purchase. We will also cover the interest incurred during your payment break.*
Current customer support
We want to work closely with our existing customers to help them manage the impact of COVID-19 too. We have the following options available for our current family:
3 months of reduced payments
Interest only payments for 3 months
We will work with you to reduce your interest and principal payments for 3 months. Your loan term will be extended by three months so that you can catch-up on the reduced interest and principal payments at the end of your loan.*
Three months of interest-only payments to give you a bit of breathing room. Your loan term will be extended by three months so that you can catch-up on the principal payments at the end of your loan.*
Terms and Conditions
6-month payment break for new customers
Hyundai Assurance is available to customers who purchased a new Hyundai car between 28 April and 31 July 2020 using Hyundai Finance. Customers must have been employed as a full-time employee at time of purchase to be eligible for this offer and cannot be self-employed.
Hyundai Assurance provides customers who lose their job within the first 6 months of entering into the finance agreement with the option to defer interest and principal payments for up to 6 months. Hyundai will make the interest payments on behalf of the customer for the agreed period of time to a maximum of 6 months whilst the principal payments for that period will be deferred. Customers will still be required to repay the full amount of the loan and the term of the loan may be extended to match any agreed deferred period by up to 6 months.
Written, verifiable proof of job loss will be required should a customer request Hyundai Assurance. This program does not apply to voluntary redundancy, dismissal due to disciplinary action, or to circumstances where a customer remains employed with reduced pay. Loan repayments can be deferred for a maximum of 6 months. Hyundai Finance lending criteria and terms and conditions apply to any loan. Hyundai Assurance is only available to consumer customers for the purchase of a car. Excludes companies. Exclude truck purchases.
Options for existing customers
Customers with an existing Hyundai Finance loan with a balance of less than $250,000 that have been impacted by COVID-19 may be eligible for:
• Three months of reduced principal and interest payments. Your loan term will be extended by three months so that you can catch-up on the payments at the end of your loan
• Three months of interest only payments. Your loan term will be extended by three months so that you can catch-up on the principal payments at the end of your loan.
• Relief to fit your specific circumstances for a limited period of time.
You will not be charged a variation fee for these changes. A variation letter will be sent to you setting out the agreed changes to your loan.
Things to remember:
1. For all varied loans, interest will continue to apply during this period and will form part of the final loan amount to be repaid. This means there will be an increase in your payments after this period.
2. If you miss a scheduled loan payment (either before or after any variation to your loan agreement), this will still constitute a default under your loan agreement. If you expect to miss a payment, please contact us so that we can assist you.